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Air Force Financial Services Center encounters problem

  • Published
  • By 43rd Comptroller Squadron
POPE AIR FORCE BASE, N.C. --  On May 1, the Air Force Financial Services Center began experiencing significant downtime with the Enterprise Information Management System. The EIM system transfers travel and military pay documents from local Financial Services Offices to the AFFSC for processing and payment. The system is currently supporting limited operations at the AFFSC and Financial Services Offices are unable to transmit documents through EIM. Currently the AFFSC has created a backup plan because until EIM is restored and running properly again.

How will this affect the Airmen across the wing? If a travel voucher was turned into the finance office anytime after May 4, the voucher was submitted to the AFFSC on Tuesday by utilizing the current contingency plan. The expected timeframes for these vouchers to be paid out is by Saturday. If the voucher is not paid by this date, contact Pope Customer Service.

For any travel vouchers that were submitted after Tuesday, the Customer Service Office asks that the members allow seven business days for the AFFSC to process the voucher. Any military pay documents that members have turned in during the dates EIM has been down are not affected. Pope still processes the military pay at base level, and does not send the documents to the AFFSC.

The 43rd Comptroller Squadron Customer Service apologizes for the inconveniences the technical problem has caused customers, but appreciates their patience through the delayed processing of the travel vouchers.