Phone: (800) 342-9647
Hours: Available 24/7
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Provides non-medical face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations include Adoption, Education, Elder Care, Health and Wellness Coaching, Financial Counseling, Spouse Relocation and Transition. Additional services include Translator Assistance, Document Translation, and much more.
AF Employee Assistance Program (EAP)
Services available via phone services or via the website
Phone: 866-580-9078
7:30 a.m. to 4:30 p.m.
https://member.magellanhealthcare.com/
EAP supports DAF (APF, NAF, Space Force, ANG) employees and Army civilians on AF-led Joint Bases and their respective household members. Services are free, confidential, 24/7 online, in-person, by phone or virtual. Services include non-medical counseling (up to 6 sessions per topic), legal consultation, worklife, education kits, elder care, supervisor resources, physical/mental wellness, webinars and more.
Military and Family Life Counselor (MFLC/Adult)
829 Stiner Road
Pope AAF, NC 28308
Phone: (910) 853-57271 & (910) 709-3973
Hours: 8:00 a.m. to 4:00 p.m. Mon-Fri
MFLCs provide free confidential, short-term solution-focused non-medical and non-documented counseling to military members and immediate family members. MFLCs are licensed providers who can address relationships, stress, communication, adjustment, deployment, parenting, grief, loss, etc. MFLCs must report instances or eminent risk of abuse, self-harm, and UCMJ infractions.
Family Advocacy Program (FAP)
Bldg. 4-2843 Normandy Drive
Fort Bragg, 28308
Phone: (910) 396-5521
8 a.m. to 5 p.m. Monday - Friday
FAP strengthens families and enhances resiliency by helping new parents, supporting victims of domestic violence, and assisting family members. The New Parent Support Program helps expecting parents with children up to three years of age. Maltreatment services triage, assess, and manage referrals for child and adult intimate partner maltreatment.
Domestic Abuse Victim Advocate (DAVA)
Phone: 800-799-7233
Hours: 24/7
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DAVAs are trained professionals who provide non-clinical advocacy services and support to servicemembers and adult family members experiencing domestic abuse. DAVAs are on call 24/7 to provide immediate assistance, safety planning, non-judgmental support, and information on available resources.
Chapel
3541 Surveyor Street, Bldg. 754
Pope Army Airfield, 28308
Phone: (910) 394-3123 or 2206
7:30 a.m. to 4:30 p.m.
The Chaplain Corps provide spiritual care and ensures all Airmen, Guardians and their families can exercise their constitutional entitlement of free exercise of religion. Chaplain Corps personnel provide absolute, 100% confidential counseling, spiritual support and resilience in all areas with privileged communication. Chaplains do not have a duty to report requirement.
Military & Family Readiness Center (M&FRC)
829 Stiner Road, Bldg. 430
Pope Army Airfield, 28308
Phone: (910) 394-2538
8 a.m. to 4 p.m., Monday - Friday
Targeted support aimed at assisting individuals and families to adapt and meet the demands of the military lifestyle. Service areas include transition, relocation, employment, financial, deployment, exceptional family member program, personal and work-life, Commander’s Key Support Program, casualty assistance, survivor support, emergency family assistance support, volunteer, and voting.
Sexual Assault Prevention and Response (SAPR)
829 Stiner Road, Bldg. 430
Pope Army Airfield, 28308
Phone: (910) 394-4551
Pope 24/7 Helpline: (910)394-7272
DoD Safe Helpline: (877)9555247
SAPR Offices support adult victims of sexual assault and sexual harassment, providing advocacy, resource linking, and trauma-informed and recovery-oriented assistance in the DoD community. Coordinators and Victim Advocates assist victims in making reports, work closely with leadership and resources to help servicemembers and their family members navigate the sexual assault response system.
Victim Advocate (SAPR)
829 Stiner Road, Bldg. 430
Pope Army Airfield, 28308
Phone: (910) 394-7272
Hours: 24/7 on call
SAPR Offices support adult victims of sexual assault and sexual harassment, providing advocacy, resource linking, and trauma-informed and recovery-oriented assistance in the DoD community. Coordinators and Victim Advocates assist victims in making reports, work closely with leadership and resources to help servicemembers and their family members navigate the sexual assault response system.
Expedited Transfer (ET)
829 Stiner Road, Bldg. 430
Pope Army Airfield, 28308
Phone: (910) 394-4551
Pope 24/7 Helpline: (910)394-7272
DoD Safe Helpline: (877)9555247
Victims of sexual assault have the right to request an expedited transfer. Expedited Transfers are to address situations where a victim feels safe, but uncomfortable due to potential ostracism, retaliation or other circumstances. Expedited Transfers are intended to assist in the victim’s recovery by moving the victim to a new location, where no one knows of the sexual assault.
CATCH a Serial Offender
Phone:618-256-SARC
Hours:
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The CATCH Program gives victims of sexual assault who are making a Restricted Report, certain Unrestricted Reports where the name of the suspect is not reported to or uncovered by law enforcement, or no report an opportunity to anonymously disclose a suspect’s information to help the DoD identify repeat offenders.
Victims' Counsel
Phone: (919) 722-2660/4814
24/7
As part of a larger Air Force program to combat sexual assault and domestic violence offering support to victims who are eligible for services, the JAG Corps has worked to find ways to support the goals of the Air Force in combating sexual assault and domestic violence. The purpose of the VC Program is to provide advice, advocacy, and support to empower victims through independent legal representation.
Medical Squadron (MDS)
2864 Woodruff Street
Fort Bragg, 28307
Phone: (910) 907-APPT (2778), 910-570-3087
7:30 a.m. to 4 p.m.
Most MDSs provide beneficiary, warrior operational medicine, and flight operational medical care. Ancillary services typically include laboratory, radiology, immunizations, and pharmacy. Each MDS operates differently, and all services may not be available to all beneficiaries. For more information, visit the MDS or the site provided.
Primary Care Behavioral Health (PCBH)
Scott Medical Clinic, 310 West Losey St. Building 1530, Second Floor, H Wing
Scott AFB IL, 62225
Phone: 618-256-7386
Hours: 7:30 a.m. to 4:30 p.m. Mon-Fri, Closed weekends, federal holidays, and training days
PCBH is a team-based approach that integrates behavioral health services into primary care. It involves licensed behavioral health professionals, addressing not only behavioral health and substance use disorders, but also behavioral factors that affect overall health conditions. Care can be coordinated through your PCM or by a self-referral through the appointment line.
Specialty Mental Health
829 Stiner Road, Bldg. 430
Pope Army Airfield, 28308
Phone: (910) 394-4700
8 a.m. to 4 p.m., Monday-Friday. Closed on all federal holidays
Provides clinical care to patients in need of specialized treatment for mental health diagnoses. Services include evidence-based therapeutic modalities, specialty medication management, special duty evaluations, and Command Directed Evaluations (CDEs). Service Members will be triaged or vectored utilizing Targeted Care, as described in the Mental Health Overview, to determine the appropriate resource for the presenting concern.
375th Medical Group 310 W. Losey St., Building 1530
Scott AFB, IL 62225
Phone: 618-256-7374
Hours:
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TRICARE is the health care program for uniformed service members, retirees, and their families around the world. TRICARE provides comprehensive coverage to all beneficiaries, including health plans, special programs, prescriptions, and dental plans. TRICARE is arranged into 3 regions: East, West and Overseas. For additional details, visit the TRICARE website for the West region.
telemynd.com (TRICARE Mental Health)
Phone: n/a
Hours: 24/7
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Contracted by TRICARE, Telemynd is your online destination to meet with licensed mental health providers. A national network of therapists and prescribers are available for secure and convenient virtual appointments.
Psychology Today: Health, Help, Hapiness + Find a Therapist
Phone:
Hours:
Visit Website
Psychology Today is a website that provides TRICARE (and other insurance) approved therapists (LPC, LCSW, PhD) and psychiatrist by zip code. Users are able to control for diagnosis (e.g., Depression Anxiety, PTSD), gender of provider, specialized training/experience of provider, etc. The website also provides resources for online therapy and support groups.
Equal Opportunity Office
829 Stiner Road
Pope Army Airfield, 28308
Phone: (910) 394-2831; for after duty hours contact the Command Post at (910) 394-9000; Air Force Discrimination & Sexual Harassment Hotline (888)231-4058
7:30 to 4:30 p.m., Monday-Thursday (Closed Fridays for training); all federal holidays and AMC Family
EO provides timely, fair, and impartial services to military and civilian personnel such as complaint processing, outreach, training, assistance through alternative dispute resolution (ADR), and other related services. This includes ensuring that personnel are equipped with knowledge about and have access to available resources such as trained EO practitioners and the DAF Unlawful Discrimination and Harassment Hotline.